RED STAG RECLAIM
Customer Privacy Policy
Red Stag Reclaim is committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://redstagreclaim.com (the website), you are accepting and consenting to the practices described in this policy.
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· How to complain
CONTACT DETAILS
Post:
Red Stag Reclaim, Wymeswold Road, Hoton, Loughborough, Leicestershire, LE12 6UQ
Telephone:
07779297990
WHAT INFORMATION WE COLLECT, USE & WHY
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
We collect or use the following information to comply with legal requirements:
· Name
· Contact information
· Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Purchase or service history
LAWFUL BASES & CONSUMER PROTECTION RIGHTS
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
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· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
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If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
OUR LAWFUL BASES FOR THE COLLECTION & USE OF YOUR DATA
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Our lawful bases for collecting or using personal information for legal requirements are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
WHERE WE GET PERSONAL INFORMATION FROM
· Directly from you
HOW LONG WE KEEP INFORMATION
We will retain your information for as long as necessary to respond to your enquiry or provide our services. You may ask us to delete your information at any time by contacting us using the details below.
HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
LAST UPDATED: 26/02/2026